FAQ

1. Where is my order?

Delivery times will vary depending on the delivery method chosen, you can find estimated delivery times here. If you think your parcel is delayed, you can check with your track ID. Otherwise, you can contact us at connectmagiclamps@gmail.com or call +91 9745000598 and we will help you if we can.

2. What is your return policy?

We are giving priority to customer satisfaction. We want our customers to be completely happy with their shopping. If, however, you would like to return an item ordered online, please make it within 7 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, that refunds can only be made to the original card used to make the order, and can take up to 7-10 days to process once they are received in the warehouse.

3. Do you deliver internationally?

Right now we are not delivering internationally; however, we are spreading our wings across the globe and soon we will start international delivery

4. How much does delivery cost?

Details about all our delivery costs can be found here

5. What can I do if my item is damaged or faulty when delivered?

We have a strong internal quality-checking team, so the chances are rare. In any case, If the item delivered by us is damaged or faulty, please notify us at connectmagiclamps@gmail.com with photos of the issue within 7 days of receiving the parcel.

6. If I made an error while entering my shipping details, is it possible to correct this?  

Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempt delivery

7. How do I contact customer service?

Please email connectmagiclamps@gmail.com with any queries you have. Our customer service team works Monday to Saturday 10 am to 6 pm. We usually answer emails within 3 working days. Please note emails are not monitored at the weekend.

8. Will there be any malpractice with our personal information?

We do not sell your personal information in return for monetary compensation. In addition, we do not have actual knowledge that we sell the personal information of minors under 16 years of age.

9. Will you collect personal information through third parties?

We may allow certain third parties (such as online advertising services or social networks) to collect your personal information via automated technologies on our Services in exchange for non-monetary consideration.